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Personal Data Protection & Cookies Policy

Welcome to (the Website). By connecting to the Website you acknowledge you have read, understood and accepted the Personal Data Protection Policy (the Policy) without limitation or reservation along with our General Terms and Conditions of Use. Please note that other general terms and conditions and personal data protection policies apply to other TotalEnergies websites . We recommend that you read them carefully.

This Policy is intended to inform you of the rights and freedoms you can exercise with regard to our use of your personal data. It also describes the measures we have implemented to protect them.

TotalEnergies Marine Fuels Pte. Ltd. is responsible for processing personal data concerning the management of the Website ("Data Controller"). Processing is in accordance with the applicable law and especially the Personal Data Protection Act and has been covered by previous formalities.

1. Purpose of processing and types of data collected

When visiting the Website you may provide us with personal data such as your surname and first name, to benefit from the services offered. We can in particular collect some of your personal data for the purpose of communicating with you such as answering your requests for information and better understanding your expectations. In our online forms, compulsory fields are marked with an asterisk. If you do not answer the compulsory questions we will not be able to provide you with the requested service. Your personal data are not subsequently processed in any manner that is incompatible with the purpose described above or in the collection forms. They are only stored for the requisite amount of time needed to fulfil these purposes.

2. Data recipents

Your personal data may be disclosed only to specific departments of the Company tasked with processing or to TotalEnergies companies or to specific partners, independent distributors or sub-contractors for analysis and survey purposes. If you leave a comment intended to be posted online, we may be required to publish some of your personal data on the Website. Given the characteristics of the internet, namely the unrestricted capture of published data and the fact that it is difficult, or even impossible, to control how third parties can use these data, we hereby inform you that you can object to this publication by contacting us as explained in article 5 below. The Data Controller transfers personal data in accordance with applicable laws.

3. Security and confidentiality of your data

We implement the appropriate measures to ensure the security and confidentiality of your personal data and in particular to prevent them from being altered, damaged or accessed by unauthorised third parties.

4. Management of cookies

  • 4.1 Principles
    • 4.1.1 When you visit the Website, a ‘cookie’ may be installed in your computer. A cookie is a file that records information concerning your browsing of the Website from that computer (e.g.visited pages, date and time of browsing, viewed links) and will facilitate your visits by making them easier and faster.
    • 4.1.2 You can delete cookies installed on your computer at any time and prevent new cookies from being saved and receive notification before installation of a new cookie by configuring your browser software. Please refer to the help section of your browser software for more information on how to activate and desactivate these functions and refer to the browser’s “types of cookies, cookies, statistics, settings”.
    • 4.1.3 Please note that if you remove a cookie or object to the storage of cookies on your device, you may not be able to use some of the Website's services.
  • 4.2 Types of cookies, cookies and statistics and settings
    • 4.2.1 The cookies that may be stored on your server when you browse the Website are cookies which are intended solely to enable or facilitate electronic communication or which are strictely necessary to provide the service you are requesting (languages cookies, identify cookies…) or statistics cookies or other cookies in accordance with the conditions below. 
    • 4.2.2 When cookies require your prior consent to the installation, we ask you for this agreement through the banner displayed on the frontpage, in which it is made clear that by continuing to browse the website you accept these cookies.
  • 4.3 Which cookies are installed?
    • Data Controller cookies
        Cookie Description How to OPTOUT Persistence
        Site (has_js) Contains information about the browser session and allows visitors to log into the website Removed when the browser is closed  
        Site (cookie_agreed) Remembers a visitor's choice regarding cookies 13 months  


    • Third parties cookies
        Cookie editor Description How to OPTOUT Persistence
        Score Card Research Beacon Allows Share this to see how many visitors come to the site 2 years
        ShareThis Allows sharing on Miscellaneous Social platforms

        click on the “Opt Out” button for advertising cookies

        __unam (9 months)
        __stdlxmap (7 days)
        __stgmap (7 days)
        __stid (24hours)
        __uset (24hours)
        STPC (24hours)
        METRIXLAB Allows  and records the opening of the satisfaction form about the site To opt-out
        please contact [email protected]
        7 months
        FASTFONT Allows display performance   Removed when the browser is closed
        TWITTER Records ID’s for sharing on twitter Through your profile, go to your Security Settings page and uncheck the box under the promoted content section. 18 months
        FACEBOOK Records ID’s for sharing on facebook

        scroll down to the "Choice" heading, click the last "click here" link in the paragraph, and fill in your information.

        2 years
    • Statistics cookies
        Cookie editor Description How to OPTOUT Persistence



        tmst (7 mois)
        Allows  to see how many visitors come to the site and how often 7 months
    • 4.3.1 Statistics Cookies enable us to measure the number of visits, the number of page views and the activity of visitors on the Website, including how often they return. In that case, a statistical tool creates a cookie with a unique identifier, which will be stored for a maximum of 7 months.
    • 4.3.2 Your IP address is also collected in order to determine the town/city from which you are accessing the Website. Your IP address is immediately anonymized after use so that you cannot be identified as a natural person. The statistic data on Website visits are first collected by the provider AT Internet and subsequently transferred to the Data Controller in an aggregated and anonymous format, through a web interface that only the Data Controller can access.
    • 4.3.3 This data will not be transferred to third parties or used for another purpose. At any time, you can block those cookies by using the “opt out” proceess at
  • 4.4 How can you delete, be informed about the installation of new cookies?
    • 4.4.1 How can you delete cookies file already installed on your computer?
      • (a) Go to your workstation(b) Select C:\ the “Windows file”
      • (c) Open the “temporary internet Files” file
      • (d) Select all the files (CTL A)
      • (e) Choose the option “delete”
    • 4.4.2 How can you refuse or can you be informed of setup of all the cookies files?
      • (a) Surfing with Internet Explorer 5(Microsoft): choose “Tools”, “internet Options”, “Security”, “Customise the level”, in the rolling menu, click on, “authorize cookies on your computer”, choose “ask for”, to be informed or desactivate so as to refuse all the cookies
      • (b) Surfing with Internet Explorer 6, 7 or 8(Microsoft): Click on “Tools”, “Internet Options”, “Confidentiality”, then the level you want to apply.
      • (c) Surfing with Firefox: Click on “Tools”,“Options”. In “Privacy” uncheck “Accept cookies”.
      • (d) Surfing with Google Chrome: Click on “Customise and Control Google Chrome”, click on “Settings”. In “Confidentiality”, click “Content Settings”, and tick “Block cookies and data from third parties websites.

5. Your rights

  • In accordance with the Personal Data Protection Act, you have a right to access, query, modify, rectify or delete your personal data. You can obtain disclosure of your personal data in a usable format. You can also object to the processing and circulation of your personal data. The company reserves the right to reject any request it deems inappropriate. In accordance with law in force, you have a right of formal consent to sales canvassing via e-mail, fax or automatic caller.
    If you wish to exercise these rights or obtain other information, please send your request by contact form or by email to [email protected].